Frequently Asked Questions
Everything you need to know about your JLUXE experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking page to monitor your package's progress in real-time.
What payment methods do you accept?
JLUXE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are the products covered by a warranty?
All JLUXE products come with a 1-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team with your order number.